Robert D. Shoss

Robert Shoss

Managing Consultant

Performance Enhancement Group, Ltd.

Areas of Expertise

  • Survey Research
  • Alumni Relations
  • Donor Stewardship
  • Donor/Alumni Attitude Research

Executive Biography

Robert (Rob) Shoss is a founding member of Performance Enhancement Group, Ltd. (PEG), an organizational development consulting firm that specializes in helping companies measure things that are often considered un-measurable, such as customer/alumni satisfaction, market perceptions, and alumni/employees’ perceptions of organizational support.

In 2001, PEG worked with leading alumni and development executives from universities across the country to develop the first “Alumni Attitude Study.” The study defines key drivers of alumni loyalty and provides the right information to successfully manage communication, programs, and participation issues. More than 200 colleges and universities have participated in the study during the past nine years, giving the Alumni Attitude Study the unique ability to compare each participant’s results against a group of peer universities.

He has published numerous articles on national alumni trends for CASE Currents and presented survey results at CASE conferences.

Shoss has a bachelor’s degree from Tulane University, and a Master of Business Administration from Washington University